Member Profile
Denise Clancey
President, Teledirect PartnersBoston, MA, USA
Member Since: 04/24/2007
About Me:
I work with companies and organizations who are challenged with getting more sales and improving their customer contact. I help them get results by implementing effective telephone sales and customer service strategies. Depending on the need, I work with organizations to launch, rejuvenate, or reengineer their Telesales/Inside Sales, Telemarketing, Lead Generation, and Customer Service functions.
I work with companies and organizations who are challenged with getting more sales and improving their customer contact. I help them get results by implementing effective telephone sales and customer service strategies. Depending on the need, I work with organizations to launch, rejuvenate, or reengineer their Telesales/Inside Sales, Telemarketing, Lead Generation, and Customer Service functions.
Industry:
Consulting
Size of Business:
1 - 10 employees
Years in Business:
2-10 years
Affiliations:
IMCUSA, The Commonwealth Institute, Telesales Forum, NAWBO, NAFE
Business Interests:
Doing business by phone: Telesales, Telemarketing, Inside Sales, Lead Management, Customer Service, Customer Care
| Overall Rating: | N/A |
| Guides Written: | 2 |
| Comments Posted: | 2 |
| Comments Received: | 0 |
| Favorite Guides: | 1 |
Guides I've Written
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Establishing an Effective Telesales Training Program
Techniques for a successful telesales training outcome -
Motivating Your Telephone Sales and Service Teams
Compensation is great but a well thought-out incentive plan can add $$ to your results and longevity to your team.
My Comments
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3 "Must Do's" to Retain Your Precious Employees - 05/13/2008Very targeted focus, Betsy. I agree with you, the words 'Thank You' are so important to the manager-employee relationship. And so often forgotten, particularly in this fast paced work world. I suggest to my clients that they get in the habit of saying 'Thank you for your contribution'. My recommendation for making it a routine? Focus on saying this each and every payday. That makes it part of your work routine and reinforces the reason an employee is working for a paycheck.
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Creating a Great Business Plan - 08/07/2007Frances: Great guide...thanks for the valuable insights and links. I have found the One Page Business Plan to be the best template for my bp ( http:\\www.onepagebusinessplan.com ) . It is concise, thorough, and easy to understand and implement. If you want to create a plan but not be consumed or overwhelmed by one, check out this resource.
My Favorite Guides
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Taking a Business Mobile - 09/15/2006
Equipment and technology you need to take your business on the road
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