Guides I've Written

1. Interactive Voice Response (IVR) Systems

   
   Use technology to manage and meet customers' needs
   Guide Rating: 9.0 out of 10. Saved by 1 person.
   Comments Received: 0

2. Making a Small Company Look Bigger

   
   Strategies to ensure small businesses can make a super-sized impression.
   Guide Rating: 8.9 out of 10. Saved by 3 people.
   Comments Received: 6

3. Offering Repeat Customer Discounts

   
   Low-cost discount programs that lead to increased business
   Guide Rating: 8.0 out of 10. Saved by 0 people.
   Comments Received: 2

4. Web Conferencing Services

   
   Can't be there in person? Try an online meeting service.
   Guide Rating: 8.0 out of 10. Saved by 1 person.
   Comments Received: 3

5. Protecting Your Intellectual Property Outside the U.S.

   
   Registering your patent, trademark or copyright stateside isn't enough
   Guide Rating: 8.0 out of 10. Saved by 0 people.
   Comments Received: 1

6. NAICS

   
   Find your place among North American industries.
   Guide Rating: 8.0 out of 10. Saved by 1 person.
   Comments Received: 1

7. Finding and Using a Virtual Office Assistant

   
   Where to find help anywhere, any time
   Guide Rating: 8.0 out of 10. Saved by 6 people.
   Comments Received: 15

8. Buying the Right Office Furniture

   
   Quality needn't cost when outfitting your office
   Guide Rating: 7.9 out of 10. Saved by 0 people.
   Comments Received: 3

9. Managing Small Business Email

   
   Taming the electronic beast within your office
   Guide Rating: 7.5 out of 10. Saved by 2 people.
   Comments Received: 2

10. Essential Office Ergonomics

    
    Prevent wear and tear on your most valuable assets
    Guide Rating: 7.3 out of 10. Saved by 0 people.
    Comments Received: 0

11. Hiring a Full-Service Advertising Agency

    
    What you need to know before putting your company's image in an agency's hands
    Guide Rating: 7.1 out of 10. Saved by 0 people.
    Comments Received: 0

12. Transportation Brokers

    
    Lighten the load of shipping goods by finding the right broker
    Guide Rating: 7.1 out of 10. Saved by 0 people.
    Comments Received: 2

13. Finding Industry Events and Conferences

    
    Gain knowledge and improve your business skills
    Guide Rating: 7.1 out of 10. Saved by 0 people.
    Comments Received: 1

14. Ocean Freight Shipping

    
    Getting your goods on the water with the right freight shipper
    Guide Rating: 7.1 out of 10. Saved by 0 people.
    Comments Received: 0

15. Legal Answers on E-Commerce

    
    Navigating the maze of online business legal issues
    Guide Rating: 7.0 out of 10. Saved by 1 person.
    Comments Received: 1

16. Managing Your Waste

    
    To save money use less, reuse more and efficiently manage what you discard
    Guide Rating: 7.0 out of 10. Saved by 0 people.
    Comments Received: 0

17. Planning and Scheduling Software

    
    Find affordable, functional software to keep your business on track
    Guide Rating: 7.0 out of 10. Saved by 0 people.
    Comments Received: 2

18. Nondisclosure Agreements

    
    Get it in writing to protect your business ideas and assets
    Guide Rating: 6.9 out of 10. Saved by 0 people.
    Comments Received: 2

19. Projectors and Projector Supplies

    
    Finding the right video projector for your presentation needs
    Guide Rating: 6.9 out of 10. Saved by 2 people.
    Comments Received: 0

20. Professional Employer Organizations (PEOs)

    
    Outsourcing HR is becoming popular for small business
    Guide Rating: 6.9 out of 10. Saved by 0 people.
    Comments Received: 4

21. Target Marketing

    
    Streamline your sales effort by pitching to niches
    Guide Rating: 6.9 out of 10. Saved by 0 people.
    Comments Received: 0

22. Groupware and Collaboration Software and Sites

    
    All together now: Making the virtual workgroup a reality.
    Guide Rating: 6.8 out of 10. Saved by 1 person.
    Comments Received: 3

23. Gift Baskets for Business Giving

    
    Choosing the perfect — and appropriate -- way to thank valued clients
    Guide Rating: 6.1 out of 10. Saved by 0 people.
    Comments Received: 3

24. Choosing a Domain Name Registration Service

    
    What to do once you've named your fledgling Web site
    Guide Rating: 6.0 out of 10. Saved by 1 person.
    Comments Received: 6

25. Joining Trade Associations

    
    Discover how being a joiner can benefit your business.
    Guide Rating: 6.0 out of 10. Saved by 1 person.
    Comments Received: 0

My Favorite Guides