Member Profile

Andy Green

Global Managing Editor, Avaya
Basking Ridge, NJ, USA
Member Since: 04/22/2008
Website
About Me:
Andy Green is Global Managing Editor at Avaya. He blogs about contact centers and customer service at "The Wrap-Up", www.avayablog.com. Andy was a senior editor at CMP Media's Communications Convergence Magazine, where he covered the early days of Voice-over-IP. He has written about telecommunications topics for market research firms, hi-tech companies, and B2B publications.

Industry: telecommunications
Size of Business: More than 100 employees
Years in Business: 25+ years

Affiliations:
none listed

Business Interests:
VoIP, business phones, contact centers

Total Guide Views

1 5 8
Overall Rating: N/A
Guides Written: 3
Comments Posted: 2
Comments Received: 0
Favorite Guides: 0

Guides I've Written

  1. How to Take Advantage of Intelligent Communications


    Work easier with powerful telephony functions
    Guide Rating: 9.2 out of 10. Saved by 0 people.

  2. Maintaining Customer Service without Adding Agents


    Let technology reduce agent workload
    Guide Rating: 8.0 out of 10. Saved by 0 people.

  3. Contact Center Primer for Small Business


    Improving Customer Service
    Guide Rating: 8.0 out of 10. Saved by 0 people.

My Comments

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